Jio warns customers against KYC scams, asks not to download third-party apps

Telecom users often receive messages requesting that KYC verification fail, and the message says that users will lose access to their number within 24 hours. Jio warned customers not to call a shared number or click on unsolicited links.

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  • Telecommunications giant Jio on Monday issued a warning against e-KYC and other scams that could compromise customer information.
  • Jio highlighted that scammers and imposters could act as Jio’s proxies to obtain crucial information.
  • The telecommunications company emphasized that it does not ask customers to download third-party applications.

Telecommunications giant Jio on Monday issued a warning against e-KYC and other scams that could compromise customer information. In an email to your customers. Jio highlighted that scammers and imposters could act as Jio’s proxies to obtain crucial information such as Aadhar details, bank account details, among others. Jio also warned customers not to call a shared number or click on unsolicited links. The telecommunications company emphasized that it does not ask customers to download third-party applications, as relevant information can be found in the MyJio application.

“For us at Jio, your safety is always of the utmost importance. Few cases related to cyber fraud have been reported to us in the recent past, where the imposters present themselves as Jio’s representatives and insist on obtaining the information related to his Aadhaar, bank accounts, OTP, etc., mainly under the guise of eKYC pending. (Know your customer), ”Jio said in an email notification to his customers.

Jio pointed out that customers should not click on suspicious links, attachments, as this could lead to scammers gaining access to the user’s phone information. Telecom users often receive messages requesting that KYC verification fail, and the message says that users will lose access to their number within 24 hours. These messages also send a number that says it belongs to customer service and that users should call them. Users can easily spot fraudulent messages as they will have spelling and grammatical errors, even the company name will not be spelled correctly.

“Usually a callback number is also mentioned to share the details. When the customer calls the given number, they are asked to install a third-party application that allows imposters to have remote access to the customer’s phone and the bank accounts associated with the device, ”Jio explained.

In early October, Airtel had noticed that a cyber scammer posing as an Airtel executive and called an Airtel customer under the pretext of updating their Know Your Customer (KYC) form. After tricking you into revealing your bank details, the fraudster transferred a large sum of money from your bank account. Although Airtel and other telecommunications companies have already warned users about this fraud, some gullible customers fall victim to the scams.

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